The Federal Court has ordered Optus Internet Pty Ltd (Optus) to pay penalties of $1.5 million for making misleading representations to customers about their transition from Optus’ HFC network to the National Broadband Network (NBN). From October 2015 to March 2017, Optus told around 14,000 of its customers that their services
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More and more consumers are receiving higher-speed NBN plans and the 50Mbps plan now makes up 26 per cent of all NBN plans, up from just 4.6 per cent in December 2017. The ACCC’s ninth quarterly Wholesale Market Indicators Report found the number of 50Mbps services being acquired from NBN Co
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The ACCC today released the first results from its broadband speed testing program, which show NBN broadband services from iiNet, Optus, Telstra and TPG are now delivering between 80 and just over 90 per cent of the maximum plan speeds in the evening busy hours. The report, part of the ACCC’s Measuring
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Dodo Services Pty Ltd, Primus Telecommunications Pty Limited, and M2 Commander Pty Ltd have undertaken to offer remedies to customers who couldn’t receive the internet speeds they bought because their NBN connection was incapable of delivering it. Affected customers will be offered options for remediation, including moving to a lower speed
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The ACCC today published its annual report on competition and price changes in the telecommunications sector in the 2016-17 financial year. The report shows that consumers were able to access communications services of growing value as prices fell and plan inclusions increased. “At a time when affordability in energy markets is a
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Internet providers iiNet Limited and Internode Pty Ltd will compensate more than 11,000 customers who could not reach the internet speeds they were promised in their NBN contracts, following an investigation by the ACCC. Remedies will now be offered to more than 8,000 iiNet customers and more than 3,000 Internode customers.
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The ACCC has approved Telstra’s proposed variation to the NBN Migration Plan to enable fibre to the curb (FTTC) as a new access technology for NBN connections. The Migration Plan outlines steps Telstra will take to progressively migrate voice and broadband services from its existing copper and hybrid-fibre coaxial (HFC) networks
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The ACCC has commenced a public inquiry to determine whether declaration of the Domestic Transmission Capacity Service (DTCS) remains appropriate in light of changes to the market, including the growth of commercial alternatives available to service providers, new NBN products for business customers and industry consolidation. Transmission services are high capacity,
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Telco provider Australian Private Networks Pty Ltd, trading as Activ8me, has paid a penalty of $12,600 after the ACCC issued an Infringement Notice for alleged false and misleading representations. It’s alleged Activ8me represented that its internet services were endorsed or approved by the ACCC as being superior to those offered
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ACCC Chairman Rod Sims today announced the compliance and enforcement priorities for 2018 at a CEDA event in Sydney. This year, the regulator will focus on consumer issues in broadband services and energy, competition in the financial services and commercial construction sectors, systemic consumer guarantee issues, and conduct that may contravene
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