New industry support service designed to help businesses connect to the nbn™ broadband access network
NBN Co today announced the launch of a pilot program to provide training and accreditation for technology solution providers and consultants which support businesses connecting to the nbn™ broadband access network.
The new program aims to provide the Information and Communications Technology (ICT) industry with tailored information about the steps businesses need to take when connecting to the nbn™ access network as well as a suite of additional support services to assist with the migration process.
The pilot officially commenced today with Cisco distributor Westcon Comstor, IT support franchise Computer Troubleshooters Australia as well as phone and internet providers Telstra and Vocus. The full partner program is expected to launch in the first quarter of 2018.
NBN Co’s ICT channel program aims to provide:
- Training and accreditation: targeted online training and assessment set to equip solution providers and consultants with an understanding of how to connect to the nbn™ access network to address customer needs and concerns.
- Centralised information and knowledge: a new portal to provide specialised information to participating consultants and solution providers on new technologies, training courses and updates on NBN Co’s wholesale product and rollout updates.
- Dedicated support: additional support provided to participating ICT professionals including dedicated contact centre support, channel management resources and system architecture advice on the nbn™ access network.
- Phone and internet provider support: access to participating retailers that can provide pre-sales advice, access to additional business grade solutions and assist with lead management for ICT and IT consultants*.